Messaging
Messaging in GlobalMeet Unified Communications
Why focus on messaging in our collaboration app?
Dominant communication method
Where you are
Connectable
Persisted
Sequenced
Extensible
Searchable
Complementary
Messaging is the connection that brings together chat, voice, and meetings, creating a visualization of the conversation continuum between you and others.
The Design Team
Andrew Stewart, Leif Andersen, Taa Sittisomsap, Rishi Kaneria
My Responsibilities
Design resource management
Design system direction
Assignment triaging
SCRUM team resource alignment
Critiques & reviews
Product management & engineering coordination
Recruiting & Hiring
What did we observe in this user journey?
How users can easily go from sync to aysnc communication & collaboration
How users seamlessly jump between all their communication modes: meetings, scheduler, chat, calls, and files
How users can do this all with one app
How this helps users work better as a team
How all the convenient interconnections between home, calls, chats, meetings, files and contacts help our users get time back in their day
How messaging is the glue that unites all the other communication modes
Design System: Chat Components
Our design system unites product teams around a common visual language. It reduces design debt, accelerates the design process, and builds bridges between teams working in concert to bring products to life.
“As the number of devices, browsers, and environments continues to increase at a staggering rate, the need to create thoughtful, deliberate interface design systems is becoming more apparent than ever.”
~ Brad Frost – The Author of Atomic Design
The Benefits of the design system
Unified visual language
Streamlined workflow
Leverages industry standards with proven UX
Designers spend less time on UI problems, and more time on user problems
Responsiveness is accounted for: including considerations for long strings, small & varied resolutions, & an unknown variety of dynamic & scaling content
Fewer design audits
Image Credit: Leif Andersen - PGi
Messaging in iMeet Unified Communications
The design teams first efforts in messaging began in our iMeet platform. At the time PGi was looking to add to the platforms capabilities beyond meetings and
